Refund & Return Policy

Last updated: 28 September 2026. We want you to be happy with what you order. Here's how returns and refunds work.

Return window

You can return an unused item, in its original condition and packaging, within 7 days of delivery.

What can't be returned

Customized or personalized items (such as engraved or made-to-order pieces) can't be returned unless they arrive damaged or defective, since they're made specifically for you.

Damaged or wrong items

If an item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with photos as reference and you must provide us an unboxing video of the item as proof, and we'll arrange a replacement or refund at no extra cost to you. Make sure to capture the stickers on the package clearly and record the whole process while you open the parcel.

How to start a return

Reach out through the contact page, DM us, or email [email protected] with your order number and the reason for the return. We'll confirm pickup or drop-off details with you.

Refunds

Since payment is currently by cash on delivery, refunds for eligible returns are made via mobile banking transfer (bKash/Nagad) or bank transfer to your provided account, once the returned item is received and checked. Refunds are typically processed within a few business days of us receiving the item back.

Cancellations

You can cancel an order any time before it ships by contacting us with your order number. Once an order has shipped, it falls under the return process above instead.

Contact

Any questions about a return can go to [email protected] or the contact page.

Phone: +8801410983298 / +8801622983298 · Address: Dhaka, Bangladesh